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Privacy statement

1. Introduction

1.1. Hightree House values the privacy of its guests and handles personal data with care and confidentiality.

1.2. This privacy policy explains which data we collect, why we collect it, and how we protect it.

1.3. By making a reservation or using our services, the guest agrees to this privacy policy.

2. Collected personal data

2.1. Hightree House collects and processes the following data from guests:

• Name and contact details (such as email address, phone number, and postal address).

• Payment details (for processing payments, no full card details are stored).

• Reservation details (dates of stay, number of guests, and special requests).

• Identity data if legally required (such as passport or ID card number).

• Communication data (such as email correspondence and other communication).

2.2. We only collect the data necessary to manage reservations and optimize the guest experience.

3. Purposes of data processing

Hightree House uses personal data solely for the following purposes:

• Reservation management: Processing, confirming, and managing bookings.

• Payment processing: Collecting payments and processing refunds.

• Legal obligations: Complying with tax and registration requirements.

• Guest service: Contacting guests regarding reservations, questions, and feedback.

• Marketing and communication (only with consent): Sending newsletters or offers.

4. Sharing personal data

4.1. Personal data is not sold or shared with third parties, except in the following cases:

• Legal obligations: When we are required to provide data to government authorities or tax services.

• Payment processors: For the secure processing of payments through recognized payment services.

• External service providers: Such as booking platforms or IT support, with whom we have a data processing agreement.

4.2. Guests have the right to request access to or deletion of their data, unless a legal retention obligation applies.

5. Data retention period

5.1. Personal data is not kept longer than necessary:

• Reservation and invoice data: Up to 7 years after the stay (fiscal retention obligation).

• Communication data: Up to 1 year after the last point of contact.

• Marketing data: Until the guest withdraws consent.

6. Data security

6.1. Hightree House takes appropriate technical and organizational measures to protect personal data against loss, misuse, or unauthorized access.

6.2. Only authorized persons have access to personal data, and data is stored on secure systems.

7. Guest rights

Guests have the following rights regarding their personal data:

• Access: Right to know what data we store.

• Correction: Right to correct inaccurate data.

• Deletion: Right to delete data (as far as legally allowed).

• Objection: Right to object to processing for marketing purposes.

• Data portability: Right to transfer personal data to another party.

Requests regarding these rights can be submitted via the contact form on our website or by email.

8. Cookies and tracking

8.1. Hightree House uses functional and analytical cookies to ensure the website functions properly and to analyze its use.

8.2. Cookies are only placed with the visitor's consent, except for functional cookies necessary for the operation of the website.

8.3. Guests can manage or disable cookies via their browser settings.

9. Changes to the privacy policy

9.1. Hightree House reserves the right to modify this privacy policy when necessary.

9.2. The most current version is always available on our website.

10. Contact details

For questions or requests regarding this privacy policy, guests can contact:

Hightree House

Zinkweg 210, 3262 BH, Oud-Beijerland

info@hightreehouse.nl

+31 628971904